Renting Equipment

Renting

Create an Expeerent account using your email. You will receive a verification email with a link. Once you verify your account information, you are ready to begin renting!

Search from a variety of categories, locations, and available dates that fit with your next big adventure.

When you are ready to book, you will submit your request for approval from the host. Once the host has confirmed your booking, you will receive a notification email along with a message in your dashboard to complete rental and submit your payment. There will be an Expeerent non refundable reservation fee of $5.99 added at checkout. Once the payment has been submitted, you will see your rental under “Upcoming Rentals” on your dashboard.

The host will deliver the equipment to the location on the date and time agreed upon.

At the end of the rental period, you will come back to the agreed upon location to return the equipment to the owner.

Fees for the Renter

When the renter books equipment, they will be charged a non-refundable $5.99 reservation fee in addition to the price of the rental selected by the host.

Fees for the Host

All hosts will be charged a 3.5% credit card transaction processing fee for each rental. If the host selects a payout method of check vs PayPal, the host will be charged a $1.00 check fee in addition to the 3.5% credit card transaction processing fee.

All fees will be deducted at payout.

How Pricing Works

When listing, the host will have the ability to select the price of their equipment. They will have the ability to select a price for increments of 4 hours, 8 hours, and full day (24 hour) time frames. When the renter books the equipment, the renter will pay a non-refundable $5.99 reservation fee in addition to the rental price quoted by the host. The host will then receive the full amount of that booking, less the $5.99 reservation fee and 3.5% rental credit card processing fee at the next payout.

Cancellation Policy

You may cancel your rental reservation 48 hours or more before 10am PST of the reservation start date, and all rental fees will be refunded, less the $5.99 non refundable reservation fee. If cancelling less than 48 hours of resevation date, no refund will be issued.

Damages

Life is full of accidents and mishaps and we know this. Although we certainly hope no damage comes to your equipment, we’ve put together a plan in case any misfortunes do occur.

If there is damage to your equipment during a rental period, we will work diligently and personally to ensure the host is compensated for the damages.

How Expeerent Determines Cost of Damage

At Expeerent, we take damage to equipment very seriously. If damage does occur, we will do our best to ensure a quick and fair resolution. The factors we take into consideration when determining the cost of damages are:

  1. Retail value of the equipment being rented
  2. Condition of the equipment prior to the rental period
  3. Severity of damage to the equipment (eg. scratches, gauges, theft, etc)
  4. Pictures provided by the renter (timestamped)
  5. Pictures provided by the host (timestamped)
  6. Host submit claim with 24-hours of rental period (for more information see Host Responsibilities below)
  7. Renter’s photo evidence disputing damage claim, submitted within 48-hours of damage notification (for more information see Renter’s Responsibilities below)

Renter’s Responsibilities

As a renter, you are responsible for any damages that occur during the rental period. Per Expeerent’s Terms of Service and Liability Waiver, your credit card used to book the rental will be kept on file and used for any damages caused to the rented equipment during the rental period, including theft.

To ensure you are not held responsible for damages not caused by you, we strongly recommend:

  1. Taking date/time stamped pictures of the rented equipment BEFORE the rental period (be sure to take multiple pictures. Any pre-existing damages should be clearly visible in pictures.)
  2. Taking date/time stamped pictures of the rented equipment AFTER the rental period (show no new damage has been caused during your rental period)

If damage is reported from your rental period, you will be notified by the Expeerent team and may be required to provide any pictures to dispute the claim no later than 48-hours following the notice.

If you, the renter, do not take pictures before and after your rental period, pictures are not date/time stamped, pictures are not clear in identifying pre-existing damage, or you do not provide pictures within 48-hours of being notified of the claim, you may be held responsible and charged for any damages reported during your rental period.

Reporting Equipment Damage

If your equipment has been damaged during the rental period, you must notify us within 24-hours of the rental period through our Contact Us page. From the drop-down selection on this page, there is an option for Damages. Provide a brief description of the damages including date of rental period, type of equipment, and description of damage. After submitting your claim, an Expeerent representative will reach out to you personally to discuss the next steps in the process.

Note: if your claim is not submitted within 24-hours of the rental period, the claim will not be considered for reimbursement for any damages.

Equipment Currently Offered

  • Bicycles
  • Camping Gear
  • Kayaks
  • Paddle Boards
  • Surfboard
  • Yard Games